Frequently Asked Questions (FAQ)
🛒 Ordering
Q: How can I place an order on Ellegad.com?
A: Simply choose your product, click “Add to Cart”, proceed to checkout, fill in your delivery details, and confirm your order. Our team will contact you to confirm before dispatch.
Q: Do I need to create an account to place an order?
A: No. You can place an order as a guest without creating an account.
💳 Payment
Q: What payment methods do you accept?
A: We currently offer Cash on Delivery (COD) across Bangladesh. Other payment options may be added soon.
Q: Is Cash on Delivery available all over Bangladesh?
A: Yes, Cash on Delivery is available in most areas across Bangladesh.
🚚 Delivery
Q: How long does delivery take?
A:
Inside Chattogram: 1–2 working days
Outside Chattogram: 2–4 working days
Q: What is the delivery charge?
A: Delivery charges depend on your location and will be shown at checkout.
🔄 Return & Replacement
Q: Can I return a product if I don’t like it?
A: Returns are accepted only if the product is damaged, defective, or incorrect. Please contact us within 24 hours of receiving the product.
Q: How do I request a replacement?
A: Contact our support team with photos or videos of the issue. If approved, we will arrange a replacement.
📦 Product & Quality
Q: Are the products shown on the website original?
A: Yes. All products sold on Ellegad.com are quality-checked before delivery.
Q: Will I receive the same product as shown in the pictures?
A: Yes. We ensure the product matches the images and description shown on the website.
📞 Customer Support
Q: How can I contact Ellegad customer support?
A: You can reach us via Facebook Messenger, WhatsApp, or phone. Our support team is always ready to help.
Q: What are your customer support hours?
A: We are available every day from 10 AM to 10 PM.
🔐 Safety & Trust
Q: Is it safe to order from Ellegad.com?
A: Absolutely. We ensure secure ordering, transparent policies, and customer satisfaction.