Thank you for shopping at Ellegad.
We want you to have a smooth and worry-free experience. If you are not fully satisfied with your purchase, this Return & Refund Policy explains how we can help.
1. Eligibility for Return
You may request a return if:
- You received a defective or damaged product
- The product you received is incorrect
- The item is not working as described
To qualify, the product must be:
- Reported within 3 days of delivery
- In its original condition
- With original packaging, accessories, manuals, and invoice
Products damaged due to misuse, burns, drops, or water exposure are not eligible.
2. Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
- Earphones & earbuds
- Personal care electronics
- Items with physical damage caused after delivery
- Products purchased during clearance/flash sale (unless defective)
3. Replacement Policy
If the product is found defective or incorrect, we will:
- Replace the item with a new one, OR
- Offer an exchange with a similar product, if available
Replacement is subject to stock availability.
4. Refund Policy
Refunds are issued only when:
- A replacement is not available
- The product is out of stock
- Your return request is approved, and the item is returned in proper condition
Refund method will follow your original payment method:
- Online payment: refunded to bank/mobile wallet
- Cash on Delivery: refunded through mobile banking or wallet
Please allow 5–10 business days for processing.
5. Return Process
To request a return:
- Contact us at support@ellegad.com within 3 days of receiving your order
- Provide order ID, issue details, and photos/videos as proof
- Wait for approval from our support team
- Send the product back as instructed
Unauthorized returns will not be accepted.
6. Shipping Costs for Returns
- If the item is faulty/incorrect, Ellegad will cover return shipping.
- If returning for any other reason, customers must pay the return shipping fee.
7. Cancellation Policy
You may cancel your order if:
- The order has not been shipped yet
Once shipped, cancellation is not possible, but you can request a return after receiving the product (if eligible).
8. Contact Us
For return or refund assistance, feel free to reach out:
📧 ellegadbd@gmail.com
🌐 www.ellegad.com
We are always here to help you shop confidently.