Thank you for shopping at Ellegad.
This Shipping Policy explains how we deliver your orders, estimated delivery times, shipping fees, and other important details.
1. Delivery Coverage
We deliver products all across Bangladesh through reliable courier partners.
2. Delivery Time
Delivery times may vary depending on your location:
- Inside Chattogram: 1–3 business days
- Outside Chattogram: 2–5 business days
Delivery delays may occur during holidays, bad weather, or unavoidable courier issues.
3. Shipping Charges
- Inside Chattogram: ৳60–৳80
- Outside Chattogram: ৳120–৳150
Shipping fees may vary depending on product weight, size, or delivery location.
4. Order Processing Time
- Orders are processed within 24 hours after confirmation.
- Orders placed after 6 PM or on holidays may be processed on the next business day.
5. Cash on Delivery (COD)
Cash on Delivery is available nationwide.
Please ensure you have the exact amount at the time of delivery.
6. Prepaid Orders
For online payments, we accept:
- Mobile banking
- Debit/Credit cards
- Online gateways
After successful payment, your order will be processed immediately.
7. Delivery Attempts
If a delivery attempt fails due to:
- Wrong address
- Wrong phone number
- Customer not available
The courier partner may attempt again or contact you. Failure to respond may result in order cancellation.
8. Tracking Your Order
Once shipped, you may receive a tracking number (when available) from the courier service.
You can use this number to check real-time delivery status.
9. Damaged or Missing Items
If you receive:
- A damaged product
- A missing item
- Wrong product
Please contact us within 48 hours with photos or videos so we can resolve the issue promptly.
10. Contact Us
For any shipping-related questions or issues: